Javan Anti-Aging & Wellness (“Javan Wellness,” “Javan,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit javanwellness.com, contact us, book an appointment, subscribe to communications, or otherwise interact with us online.
Information We Collect
Depending on how you interact with us, we may collect:
- Your name, email address, telephone number, and mailing address
- Your preferred Javan Wellness location
- Appointment and consultation requests
- Services, treatments, or wellness concerns you are interested in
- Information you voluntarily provide through our forms, messages, surveys, or other communications
- Marketing and communication preferences
- Website activity, browser type, device information, IP address, referring pages, and similar technical information collected through cookies and related technologies
- Transaction information associated with purchases or appointments, although payment card information may be processed directly by a third-party payment provider
Please do not submit urgent medical information through a general website form. If you are experiencing a medical emergency, call 911 or seek immediate medical assistance.
Health and Medical Information
This Privacy Policy applies primarily to information collected through our public-facing website and marketing activities.
Information collected from you as part of receiving medical or wellness services may be protected health information. When Javan Wellness is acting as a healthcare provider subject to the Health Insurance Portability and Accountability Act (“HIPAA”), that information will be handled in accordance with applicable law and Javan Wellness’s Notice of Privacy Practices.
How We Use Information
We may use information to:
- Respond to questions and consultation requests
- Schedule, manage, or follow up on appointments
- Recommend services or connect you with the appropriate location or provider
- Provide requested services and customer support
- Send appointment confirmations, reminders, and administrative messages
- Send promotional emails or text messages when you have consented to receive them
- Maintain and improve our website, services, and patient experience
- Understand how visitors interact with our website
- Protect our website, patients, team members, and business
- Comply with legal and regulatory requirements
How We Share Information
Mobile details and personally identifiable information will not be shared with third parties or affiliates for marketing or promotional purposes.
We do not sell or rent your personally identifiable information.
We may disclose information in limited circumstances, including:
- To service providers that perform services on our behalf, such as website hosting, appointment scheduling, communications, analytics, payment processing, and security
- When required by law, regulation, subpoena, court order, or other legal process
- When reasonably necessary to protect the rights, safety, or property of Javan Wellness, our patients, or others
- In connection with a merger, acquisition, financing, reorganization, or sale of all or part of our business
- With your direction or consent
Service providers receiving information from us may use it only to perform services for Javan Wellness and may not use your personally identifiable information for their own marketing purposes.
Text Messages and Mobile Information
If you provide your mobile number and consent to receive text messages, Javan Wellness may send appointment-related, informational, or promotional messages consistent with that consent.
No mobile information, including telephone numbers, SMS opt-in data, or text-message consent, will be shared with third parties or affiliates for marketing or promotional purposes.
Text-message consent is not a condition of purchasing a service. Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP. You may reply HELP for assistance or contact Javan Wellness directly.
Opting out of promotional text messages will not prevent us from sending non-promotional communications when permitted